From: Tesco Customer Service
Date: Monday, 18 January, 2010, 16:34
Dear Mr Lister
Thank you for your email addressed to Sir Terry Leahy, our Chief Executive, to which I have been asked to reply.
I appreciate you taking the time to contact us with further questions regarding the use of palm oil in biofuels. Please be advised that Hannah Clare, our Corporate Responsibility Manager, is currently looking into your email, and will be replying to you directly.
Thank you for your continued patience.
Customer Service Executive
Tuesday, January 19, 2010
Audit trail for Palm Oil
Thank you for your update and we look forward to Hannah's response. Hannah could perhaps be as kind as to give us a time frame for providing the traceability paths back to your crude Palm Oil.
To help you with this we have already started our audit of products on your shelves. However, rather regrettably, we note Tesco's own brand products that use vegetable oil, do not specify what type of vegetable oil is being used.
As your products do not even state what type of vegetable oil is being used, I am worried that you will not be able to provide the traceability that your quote in the Independent suggests. I trust that you can reassure me by providing an initial listing of what items contain Palm Oil, and in particular the percentage of Palm Oil that is being added to your biofuel sales.
I further trust that you will extend this investigate into other brands that you sell. For example, Jordan acknowledges palm oil in their ingredients.
We look forwards to your prompt reply.
--- On Mon, 18/1/10, Tesco Customer Service